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    AC Question
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    Default Samsung device won't connect to computer

    Hi,

    I have a Samsung galaxy note 3 - I've only had it for 4 days and i'm trying to connect it to my computer using Kies 3 but it won't connect. I actually want it to connect to Smartswitch so I can transfer my music from my iphone to my new Samsung, but I've had no luck.

    All drivers are up to date. And the USB port i'm using is in fine working order.

    Anyone have a solution?

    Thank you!
  2. #2  
    UJ95x's Avatar
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    Default Re: Samsung device won't connect to computer

    Does the phone get recognized at all? Not just for the Kies app?

    If it does get recognized, an alternative way would be to drag the music files to a new folder and then transfer them onto your GN3.

    Sent from my Galaxy S4 running SlimKat 4.4.4
  3. #3  

    Default Re: Samsung device won't connect to computer

    Well, I guess my computer does recognize it, just not in Kies 3 or Smartswitch....and i'm not entirely sure how to transfer music without doing it through the required programs. Obviously something's not right if it won't connect..?
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    UJ95x's Avatar
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    Default Re: Samsung device won't connect to computer

    Quote Originally Posted by Ashlee Fitz-Gerald View Post
    Well, I guess my computer does recognize it, just not in Kies 3 or Smartswitch....and i'm not entirely sure how to transfer music without doing it through the required programs. Obviously something's not right if it won't connect..?
    Do you have the music on iTunes or in another music app?
    If you connect your iPhone, can you see a folder with your music?

    Sent from my Galaxy S4 running SlimKat 4.4.4
  5. #5  

    Default Re: Samsung device won't connect to computer

    No sorry, there is no folder. Maybe i'll have to ring technical support, because i'm going to need my phone to connect in the future anyway.
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    UJ95x's Avatar
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    Default Re: Samsung device won't connect to computer

    Quote Originally Posted by Ashlee Fitz-Gerald View Post
    No sorry, there is no folder. Maybe i'll have to ring technical support, because i'm going to need my phone to connect in the future anyway.
    Hmm, OK. You said your phone was still recognized by your computer, but not in Kies, so I'm thinking the issue is with their program. Is that the latest version?

    Sent from my Galaxy S4 running SlimKat 4.4.4

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