~Hi,
My Moto G ( few months old) is great most of the time but perhaps 20% of the time it won't receive calls even when showing a full signal. I then get a text from my provider to say I have missed a call. I try to call the number and the phone says " Dialling" then a couple of seconds later: " Call ended" so I can't call back.
I saw a recent Ofcom report which said that in rural areas ( me) sometimes calls fail or are blocked due to the system being overloaded so we can't make calls even when we have a full signal. The phone has been back to Motorola twice and they said they can't find a fault though their tech support say they are aware of the problem which is hardware related. Elsewhere there are many complaints which seem to blame the updated KitKat for the problem.
Anyone know how I can tell if a call is failing due to a fault with the phone or if it is being blocked by the provider as the system capacity is swamped?
Thanks T.
My Moto G ( few months old) is great most of the time but perhaps 20% of the time it won't receive calls even when showing a full signal. I then get a text from my provider to say I have missed a call. I try to call the number and the phone says " Dialling" then a couple of seconds later: " Call ended" so I can't call back.
I saw a recent Ofcom report which said that in rural areas ( me) sometimes calls fail or are blocked due to the system being overloaded so we can't make calls even when we have a full signal. The phone has been back to Motorola twice and they said they can't find a fault though their tech support say they are aware of the problem which is hardware related. Elsewhere there are many complaints which seem to blame the updated KitKat for the problem.
Anyone know how I can tell if a call is failing due to a fault with the phone or if it is being blocked by the provider as the system capacity is swamped?
Thanks T.