1. AC Question's Avatar
    Today when I turned on my phone I was going to look at a picture I took the other day. When I looked in the gallery there were no pictures available. Looking further it said that my SD card was not mounted. Any suggestions on how to retrieve the pictures and video and then get the SD card to work again? Thanks in advance!
    complnr likes this.
    08-16-2014 12:36 PM
  2. complnr's Avatar
    I am having the same issue.
    08-16-2014 12:50 PM
  3. Rukbat's Avatar
    Mount the card in the adapter, then plug that into an SD card-to-USB adapter and put the card into your computer. Download PhotoRec - CGSecurity burn it to a CD and boot the computer from the CD. Aim PhotoRec at the SD card and let it recover whatever is recoverable. (It will recover any block of data that looks like a file or piece of a file - assuming that it's not the controller in the card that went bad, in which case the card is now just a piece of plastic, epoxy and metal, and putting the memory chip into a working card would cost about the same as a new luxury sedan.)

    Then, unless it's a SanDisk card, break or shred it (so nothing can be recovered from the memory chip) and buy a SanDisk card. If it's a SanDisk card contact them - they'll usually replace it with no problem.
    08-16-2014 12:50 PM
  4. STARGATE's Avatar
    Open the back and make sure the SD is mounted correctly.
    If it is, take it out and check it in a computer to see if your pictures are still there.
    08-16-2014 12:50 PM
  5. complnr's Avatar
    I tried pulling the card and putting it in the computer and it says the SD card needs to be reformatted.
    08-16-2014 08:52 PM
  6. complnr's Avatar
    I tried this and it was not able to scan the card because it said there are no files on the card. I am trying some other "fixes" but I think it is just a piece of plastic now. Thanks for the directions. It was worth a shot.
    08-16-2014 10:09 PM

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