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    AC Question
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    Default Razr black screen issue

    I have had this issue for many months and cannot seem to find solution. Everytime screen goes off, as in, answering phone, or whenever it is not used and screen goes off, it never comes back on unless I go through reset over and over again. This is a real pain. I keep phone plugged into computer so it is fully charged all the time. I also have phantom issues of keys being hit without touching phone, it will call last call on its own, like it is haunted. This comes and goes, but black screen is constant. I set the screen to stay on when plugged into computer which helps, but I cannot put to ear or screen goes black and will not come on, so I have to use speaker phone to keep screen lite.

    Phone is hardly used, hardly ever take it outside of office, so it is always plugged in and fully charged. I have very few applications, and removed them to test, same problem, no other things done, fully stock from factory. Any ideas before I jumk it.

  2. #2  

    Default Re: Razr black screen issue

    Oh, don't junk it. First, go into Settings, Storage and wipe the Cached Data. That might help, but let's be pessimistic and assume not. In that case, go into Recovery Mode and wipe the Cache Partition. If that fails, also in Recovery Mode, back up everything you can and perform a Factory Reset, which will wipe the phone. See what that does and we'll take it from there. And are you sure your battery is good?

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