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  • 1 Post By Rukbat
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    Question USB Connection

    I have a Samsung S$ Active (SGH-i537). I can't get the USB drivers to install. I did a reset, and I think I've lost all of my contacts. I say "all" because it has 57 out of 180+. I tried the KIES thing before the reset and it wouldn't install. When I got back home, I connected it to the PC to see if the drivers would install and it they won't. The PC is a Windows 7 Ultimate AMD Catalyst>2.90 gigahertz AMD A8-3850 APU with Radeon HD Graphics
    >1979.76 Gigabytes Usable Hard Drive Capacity>652.23 Gigabytes Hard Drive Free Space>13GB Memory (RAM). So, I think my PC should be capable. I had trouble, though, from the start with this phone. I've only had it a couple of months, and already it's giving me update issues.

    But how can I get the drivers to install for USB connectivity?
  2. #2  
    UJ95x's Avatar
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    Default Re: USB Connection

    What happens when you try to install the drivers? Are you trying to download directly from Samsung's site or from another website?
  3. #3  
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    Default Re: USB Connection

    Installing the driver has absolutely nothing to do with the phone so stop resetting the phone and doing other things to it. The driver installs into the computer and interacts with the computer's operating system. The [usb=http://d-h.st/zpw]Samsung driver[/url] installs into Windows 7 with no problem. (Windows 8.1 has a problem with unsigned drivers.) Don't have the phone connected to the computer when you install the driver.

    Once the driver is installed, when you plug the phone into the computer you'll see the driver setting up various "devices" - a modem, etc. If that doesn't work, there's a hardware problem with the phone. (It's possible that the ROM or kernel are corrupted, but that's very rare.)

    The contacts will be deleted when you reset the phone (the purpose of resetting is to remove all the data you've put into the phone since you got it), so that's normal. Those 57 you still have are probably Google contacts (you can also have Device contacts and SIM contacts. Device is the default - it should be Google), because as soon as you put your gmail address into Accounts, the phone syncs your Google contacts (which is why all contacts should be entered ad Google contacts).

    So if your driver doesn't install into Windows 7, download it from the link I gave you and try again. If it still doesn't work, you have a problem with your computer. If the driver installs into the computer but the phone still won;'t connect to the computer, bring the phone back to where you bought it - the phone has issues.
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  4. #4  
    UJ95x's Avatar
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    Default Re: USB Connection

    Quote Originally Posted by Rukbat View Post
    Installing the driver has absolutely nothing to do with the phone so stop resetting the phone and doing other things to it. The driver installs into the computer and interacts with the computer's operating system. The [usb=http://d-h.st/zpw]Samsung driver[/url] installs into Windows 7 with no problem. (Windows 8.1 has a problem with unsigned drivers.) Don't have the phone connected to the computer when you install the driver.

    Once the driver is installed, when you plug the phone into the computer you'll see the driver setting up various "devices" - a modem, etc. If that doesn't work, there's a hardware problem with the phone. (It's possible that the ROM or kernel are corrupted, but that's very rare.)

    The contacts will be deleted when you reset the phone (the purpose of resetting is to remove all the data you've put into the phone since you got it), so that's normal. Those 57 you still have are probably Google contacts (you can also have Device contacts and SIM contacts. Device is the default - it should be Google), because as soon as you put your gmail address into Accounts, the phone syncs your Google contacts (which is why all contacts should be entered ad Google contacts).

    So if your driver doesn't install into Windows 7, download it from the link I gave you and try again. If it still doesn't work, you have a problem with your computer. If the driver installs into the computer but the phone still won;'t connect to the computer, bring the phone back to where you bought it - the phone has issues.
    Link didn't show properly. You missed the first [url]

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