1. AC Question's Avatar
    I have a Galaxy Note 3 and every time I try to sign into Google Play or even sync my Google account it says that is cannot connect to server. I've tried to clear the cache and the data but nothing worked. Can someone help?
    08-19-2014 11:29 AM
  2. Golfdriver97's Avatar
    Have you tried to reset app preferences? Sometimes this helps with Play errors. Settings>Apps>menu>reset app preferences.
    08-19-2014 11:33 AM
  3. Savanah Phillips's Avatar
    I can't seem to find the reset preference option.
    08-19-2014 11:43 AM
  4. Golfdriver97's Avatar
    I can't seem to find the reset preference option.
    Ok. Go to settings, then apps or application manager. Once there, is there a three dot menu button toward the top on the right hand side?
    08-19-2014 11:53 AM
  5. Savanah Phillips's Avatar
    I'm in the application manage but there is nothing there.
    08-19-2014 12:21 PM
  6. Golfdriver97's Avatar
    I'm in the application manage but there is nothing there.
    Sorry, I forgot what device you had. There is a menu key to the left of the home button, click that.
    08-20-2014 09:55 AM
  7. Slashyou's Avatar
    I can't seem to find the reset preference option.
    Have you tried rebooting?
    08-21-2014 05:29 AM

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