1. AC Question's Avatar
    My phone keeps reloading to the Verizon logo, I need to get pics and videos off of my families last visit with my father in law, he has stage 4 cancer. These are very important, before I send back to Verizon. I have tried holding the power and volume buttons in various ways, plugged into usb on computer and it says mtp driver failed. I need help, could Verizon get them off the internal drive somwhow? Help!! Thanks
    08-19-2014 09:09 PM
  2. UJ95x's Avatar
    Are you able to boot into recovery mode at all?
    Unfortunately if you are unable to boot up the device, you will not be able to retrieve the photos.
    In the future, you can use something like Google + or Dropbox to automatically backup your photos.

    Sent from my Galaxy S4 running SlimKat 4.4.4
    08-19-2014 10:36 PM
  3. momabbyf's Avatar
    He do you get into recovery mode? And the what? Thanks
    08-20-2014 05:30 AM
  4. UJ95x's Avatar
    He do you get into recovery mode? And the what? Thanks
    Found a guide for booting into recovery mode for the LG G2: http://www.android.gs/how-to-enter-r...mode-on-lg-g2/

    If you are able to get in, scroll down to wipe the cache partition. There might be a bug with your phone when booting up, so it's possible that will get it to turn on again.

    Sent from my Galaxy S4 running SlimKat 4.4.4
    08-20-2014 08:24 AM
  5. Slashyou's Avatar
    He do you get into recovery mode? And the what? Thanks
    Yea try to get into recovery. is the phone rooted how did it end up in this stage now?
    08-23-2014 11:04 AM
  6. jrc2's Avatar
    My phone keeps reloading to the Verizon logo, I need to get pics and videos off of my families last visit with my father in law, he has stage 4 cancer. These are very important, before I send back to Verizon. I have tried holding the power and volume buttons in various ways, plugged into usb on computer and it says mtp driver failed. I need help, could Verizon get them off the internal drive somwhow? Help!! Thanks
    Yea try to get into recovery. is the phone rooted how did it end up in this stage now?
    And if you can get into recovery mode, do you have a nandroid backup on your phone?

    jrc2
    Sent from my T-Mobile S2 using Tapatalk.
    08-24-2014 07:49 PM
  7. Slashyou's Avatar
    And if you can get into recovery mode, do you have a nandroid backup on your phone?

    jrc2
    Sent from my T-Mobile S2 using Tapatalk.
    That's only if he's rooted 😁
    08-25-2014 01:38 AM
  8. jrc2's Avatar
    That's only if he's rooted 😁
    I know. Would it be possible to do an adb pull from the boot animation?

    jrc2
    Sent from my T-Mobile S2 using Tapatalk.
    08-25-2014 06:17 AM
  9. Slashyou's Avatar
    I know. Would it be possible to do an adb pull from the boot animation?

    jrc2
    Sent from my T-Mobile S2 using Tapatalk.
    Not if it have a hardware failure but If its a root failure then maybe.
    08-25-2014 06:20 AM
  10. jrc2's Avatar
    I know that someone brought a broken phone and their new phone into the tmobile store and they were able to get pictures off of it and onto the new phone.

    jrc2
    Sent from my T-Mobile S2 using Tapatalk.
    08-25-2014 06:31 AM

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