1. AC Question's Avatar
    when i open the app it will stay open for roughly 5-10 seconds before closing and giving the black box "unfortunately,contacts has stopped" this phone is less than a week old so please help.
    08-22-2014 11:42 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! It may be due to something you installed that is making the system unstable. Try booting into Safe Mode, which temporarily disables all 3rd party apps. If the crashes stop, then you know that something you installed is the culprit. The tricky part is figuring out which one--you may have to uninstall apps one by one. Instructions for Safe Mode are at the bottom of this article: Reset: Samsung Galaxy S 5 | T-Mobile Support

    You could also try wiping the cache partition, which won't erase any personal data. Instructions for that are at the beginning of the above article.

    If the Contacts seem to be crashing, try going to the App Manager, select Contacts or People (whichever one it's called), Clear Cache, and then Force Stop. Then see if the crashes continue.
    08-23-2014 12:36 AM

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