1. Cynthia Weiland's Avatar
    I have a Galaxy S3, running Android 4.4.2. I want to wipe my personal data on this phone. I have been ALL OVER a number of forums that show:
    1. Go to Settings, Personal

    And therein lies the problem. "Personal" does not appear. Where might it be? How many paths to "Personal" can there be? Across the very top of my phone, I can choose "My Device" and in scrolling all the way down, I do not see "Personal." I see "Personalization" but "Backup and reset" is not in there.
    Across the very top I can also choose "More." However, "Personal" does not appear there, either.

    At no point do I EVER see a choice to reset my phone and I am REALLY getting tired of this runaround. Could there be a different way to access "Backup and reset" that I am not finding?
    08-26-2014 07:53 AM
  2. Almeuit's Avatar
    You should be able to find reset under backup and reset. See below for an example.
    Attached Thumbnails Galaxy S3 Android 4.4.2-1409054419489.jpg   Galaxy S3 Android 4.4.2-1409054426178.jpg  
    08-26-2014 08:00 AM
  3. Cynthia Weiland's Avatar
    Nope. Backup & reset does not appear in any of the normal places. Never mind. I cannot devote any additional time. I will go to the provider's store.
    08-26-2014 08:21 AM
  4. Almeuit's Avatar
    Try holding the power button, volume up button, and home button until you see the Samsung logo and then release. This will boot you into recovery. From there use the volume up and down keys to move in the menu... Highlight the wipe data option and hit the power button. This way you can wipe the device.
    08-26-2014 09:00 AM

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