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  1. Thread Author  Thread Author    #1  

    Default moto g won't save contacts

    I can't find anything that will explain this, basically I'll add a contact to my phone, give it a minute then the contacts gone after that and I'm just back with the number in my text app, in this case hangouts, if anyone has an answer to this cause its really odd, thanks for reading!

    Posted via the Android Central App
  2. #2  
    srkmagnus's Avatar

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    Default Re: moto g won't save contacts

    Quote Originally Posted by dan123287 View Post
    I can't find anything that will explain this, basically I'll add a contact to my phone, give it a minute then the contacts gone after that and I'm just back with the number in my text app, in this case hangouts, if anyone has an answer to this cause its really odd, thanks for reading!

    Posted via the Android Central App
    Go into system settings > accounts > Google. Make sure contacts is sync'd. Also, go back into system settings > applications > sort by all > Hangouts. Clear the cache and see if that helps.

    Let us know if you have further questions.
  3. Thread Author  Thread Author    #3  

    Default Re: moto g won't save contacts

    Contact syncing doesn't seem to be working, I also cleared the cache and still nothing

    Posted via the Android Central App
  4. #4  

    Default Re: moto g won't save contacts

    Are you saving your contacts on the people app?
    Try going to the people app > contacts to display and check that your google account is selected.

    Posted via the Android Central App
  5. #5  

    Exclamation Re: moto g won't save contacts

    The answer from srkmagnus helped me to get to where the problem is, but not how to solve it. In my Google account Contacts has an exclamation symbol, and a message at bottom of screen which says "Sync is currently experiencing problems. It will be working again shortly." But nothing seems to be happening, and the problem of my Moto G not saving new contacts has been going on for months since September - it says "last synced 05/09/2015."
  6. #6  

    Default Re: moto g won't save contacts

    Dan, did you ever sort out your problem with contacts not saving because that's my problem too?
  7. #7  

    Default Re: moto g won't save contacts

    Quote Originally Posted by Nick Peake View Post
    The answer from srkmagnus helped me to get to where the problem is, but not how to solve it. In my Google account Contacts has an exclamation symbol, and a message at bottom of screen which says "Sync is currently experiencing problems. It will be working again shortly." But nothing seems to be happening, and the problem of my Moto G not saving new contacts has been going on for months since September - it says "last synced 05/09/2015."
    I've got the same problem. Tried all the suggestions and none work. Just won't sync.
  8. #8  

    Default Re: moto g won't save contacts

    Dear,
    Is there any other option or how to save a contacts in my phone memory when there is no internet connection.
  9. #9  

    Default

    Quote Originally Posted by grace75 View Post
    I've got the same problem. Tried all the suggestions and none work. Just won't sync.
    I have the same problem on a moto G3 and it's driving me nuts. Doesn't matter where I add contact be it in contacts, outlook, or WhatsApp a minute later it's gone
  10. #10  

    Default Re: moto g won't save contacts

    Having the same issue... I'm pretty it's because I dont want to save my contacts in google and am trying to use Outlook instead. Can someone please help me fix this issue?
  11. #11  

    Default Re: moto g won't save contacts

    I have had this same nightmare!! Spoke to technical support who suggested deleting Google app then reinstall ... That didn't work. Then factory reset ... That didn't work. What seems to be working now is that I have deleted my mail app and numbers seem to be storing locally. Bit of a nuisance that I can not have a mail app but at least I can check mail through browser, couldn't find any other way to save numbers!! Hope this helps. Good luck!
  12. #12  

    Default Re: moto g won't save contacts

    Quote Originally Posted by dan123287 View Post
    I can't find anything that will explain this, basically I'll add a contact to my phone, give it a minute then the contacts gone after that and I'm just back with the number in my text app, in this case hangouts, if anyone has an answer to this cause its really odd, thanks for reading!

    Posted via the Android Central App
    THERS a workaround for the problem u r facing. I recently bought moto G4 Plus and faced the same issue, however I found the concrete solution for the same

    Issue: contacts name disappear /don't get saved /synced automatically after few seconds (50sec)approx/ re open cell etc

    Workaround : so first go to settings /accounts/google press home button now go to the number which needs to be saved as contact do the needful and click on okay tickmarck and quickly jump to previous setting/Google screen and click on dotted line on top right and hit (sync now ) u r last contact is saved now repeat this everytime for saving contacts
    Reason for me is that contacts not getting synced as one hit save contact, so yeah it's a bug on moto devices hope this gets fixed on nougat update hope this helps.
    I advice moto support to patch this up and or make sure this doesn't carry forward in Nougat update
    P.S. moto lennovo speed up nougat ota release
  13. #13  

    Default Re: moto g won't save contacts

    Deleting won't be necessary follow my procedure it's tedious but world like a charm
  14. #14  

    Default Re: moto g won't save contacts

    Even i use outlook for contact sync and my workaround works well with almost all accounts . Give it a try
  15. #15  

    Default Re: moto g won't save contacts

    Follow my procedure . it works !!
  16. #16  

    Default Re: moto g won't save contacts

    Quote Originally Posted by VIPER9433 View Post
    Follow my procedure . it works !!
    Hey, everyone! New to the board - happy to meet you.

    VIPER, I tried your method on my Moto G4. It worked for about 10 minutes, then reverted back. It's like the sync for outlook is only working one way?

    I've been reading some other posts regarding this issue - it doesn't seem to be limited by just the Moto brand. Could it be something causing conflict between Android and Outlook?
  17. #17  

    Default Re: moto g won't save contacts

    The source of the problem for me was saving as an outlook contact rather than a Gmail contact. I solved that by going to outlook app>settings>click email address>turn off sync contacts

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