1. AC Question's Avatar
    I am using the fingerprint recognition and alternative password.
    Sometime the fingerprint isn't recognised and I can't get into the phone and I cannot remember the alternative password now!!
    How can I get around this? Do I have to take out my sim and reset, would like to avoid this!!
    08-31-2014 06:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone do you have? You may want to bring it to your local wireless store and see if they can help you.
    08-31-2014 07:11 PM

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