1. titanium32's Avatar
    I can download apps perfectly fine on my new lg g3, but any music i try to download shows "error retrieving information from server bm-pph-11". I tried clearing the cache and rebooting my phone but nothing works. Please help!
    08-31-2014 11:33 PM
  2. geraldcab's Avatar
    get error message bu pph 11 when download music from googleplay
    09-05-2014 02:50 PM
  3. Corey Saxton's Avatar
    My wife and I are having the same problem on Galaxy S5 and HTC ONE M8 on the Verizon network. I can't find any info anywhere. Please help.
    09-08-2014 09:52 PM
  4. Vasilis Sagonas's Avatar
    Same problem here, when the wallet attempts to open at Google music I get error retrieving information from server bm-pph-11. Any help
    09-12-2014 02:12 AM
  5. lrm88's Avatar
    I had this same issue I resolved it by adding a credit card to my google wallet account. See if that works, even if something is free they still require to have a form of payment on file. Good luck!

    Also, instead of using your phone access the play store on your computer to update your account info.
    09-12-2014 08:42 PM

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