1. AC Question's Avatar
    My phone asked to download the updates. I clicked allow, and now 60 minutes later I can't unlock my phone and I still have the notification icon indicating download. Why does it take so long, and is this why I can't unlock my phone?
    09-04-2014 11:39 PM
  2. Almeuit's Avatar
    Are you talking about the play store? What wanted to update?

    You could try a battery pull to reboot the phone.
    09-05-2014 09:29 AM
  3. Sal Anthony's Avatar
    The update is for kitkat. If your WiFi was interrupted during the update, this will cause any of your described issues. Make sure WiFi is operational, and proceed. You may have to do a reboot, or battery drop if this was the case.

    Posted via the Android Central App
    09-05-2014 09:40 AM

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