1. AC Question's Avatar
    I read all about the S4 getting excessively hot last year but had no problems with mine for 1.5 years - until now. As of the past week, my phone is getting quite hot and the battery drains in a matter of 4-5 hours. What gives?? is it time for a new phone or did a recent Android update do something? Help!
    09-06-2014 11:34 AM
  2. belodion's Avatar
    Take a look in your battery usage stats and see if there seems to be any abnormal drain.
    Also consider that your battery may be beginning to fail.

    Posted via Android Central App
    09-06-2014 11:50 AM
  3. pagskg's Avatar
    Thanks for the reply. I checked battery usage and it just shows Exchange Services at 37% and Android at 31%. Not sure if that is excessive but I've tried turning everything else off (like Facebook, etc). I fear it's the end of the line for the battery!
    09-06-2014 02:09 PM
  4. belodion's Avatar
    Not necessarily. Exchange Services should not be using that much battery. Do a search and you'll find that others have had the problem. What's causing it to do that in your case I don't know....trying over and over to sync something, perhaps. Try a simple Soft Reset, which may stop it temporarily, but if there are further problems with it and you can't get to the root of them, disable.

    You mention a recent Android update. If you've had one, some say it's a good idea afterwards to wipe the Cache Partition. Even if it's not, it won't do any harm so you may care to consider doing that:

    http://support.t-mobile.com/docs/DOC-5744

    Also, welcome to the Forums as a member!

    Posted via Android Central App
    09-06-2014 02:51 PM

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