1. MaryLennon's Avatar
    Last week I bought a new Samsung galaxy s5, when I'm on the phone I can heat people fine but they cannot hear me, the microphone zones in and out and cuts off randomly, when the phone is on loud speaker or using earphones it works perfectly and people can hear me. I brought my phone back to the shop and was given a new one yesterday but I'm having the exact same problem. What should I do and is anyone else having the same problem?

    Posted via the Android Central App
    09-07-2014 06:17 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen anywhere you go, or primarily in one area (like your home or work)? It might have more to do with your network.

    You could also try booting into Safe Mode, which temporarily disables all 3rd party apps. This can tell you if something you installed is causing problems. Power the Device Up in Safe Mode - Samsung Galaxy S® 5
    09-07-2014 02:34 PM
  3. MaryLennon's Avatar
    It happens no matter where I am or who I'm on the phone to. I brought it back to the shop today and was given a replacement sim card so hopefully this will fix the problem

    Posted via the Android Central App
    09-07-2014 03:52 PM

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