1. AC Question's Avatar
    I am of those peeps who never purchased an sd card for my galaxy s2 and now my phone is stuck on 4G white screen. Over 2 years of life experiences are on this device (rebooting is out of the question!), is there ANYTHING? I need your help please.
    Kimmie
    09-07-2014 11:52 AM
  2. neonworm's Avatar
    Try taking out the battery and putting it back in.
    Kimmiehawk likes this.
    09-07-2014 01:27 PM
  3. Kimmiehawk's Avatar
    Hi & Ty, I tried that a dozen times with the same outcome. I kept it out of phone overnight and still goes to the G4 screen then freezes. I am doomed... anyone!?
    I have a warranty with best buy however they will need to reset before they can repair it and I need to get my personal stuff from it first. I don't care about the phone, just need to retrieve my photos, videos, etc. Where are you Sheldon!? Meh
    09-07-2014 02:41 PM
  4. Kimmiehawk's Avatar
    Thank you for your speedy reply... Please see below.
    Also, if i purchase sd card and place in my phone will it backup even if I can't get past the frozen screen? Or could I transfer to a computer??
    Try taking out the battery and putting it back in.
    09-07-2014 02:57 PM
  5. belodion's Avatar
    What do you mean by the G4 screen? Are you able to boot into Recovery Mode? In case you don't know how, check the link here.
    N.B. I'm thinking of a Cache Partition wipe, NOT a Factory/Master Reset which would wipe all your stuff from the phone.

    http://support.t-mobile.com/docs/DOC-7523

    Posted via Android Central App
    09-07-2014 03:49 PM
  6. Kimmiehawk's Avatar
    (G4) When I turn on my phone, it will go through start up but freezes on screen with G4 (white background, G4 sprint logo). That's as far as I can go.
    I will check the link. Thanks again!!
    belodion likes this.
    09-07-2014 04:14 PM
  7. belodion's Avatar
    As a UK user I didn't know about the Sprint thing. Get back to us if no go with the Cache Partition wipe.

    Posted via Android Central App
    09-07-2014 10:34 PM
  8. Kimmiehawk's Avatar
    it appears my only option is a master reset. Techology these day, must be a better solution. Belodion Rocks... xoxo, I know you can master this!
    09-09-2014 12:14 PM

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