1. avhgrant's Avatar
    The wifi connection button is on, and the device indicates connection, but I'm not connected. There is a lock symbol on my wifi network. Can you help me? Thanks.
    09-08-2014 12:30 PM
  2. VW Maverick's Avatar
    09-08-2014 12:59 PM
  3. wizzrah's Avatar
    The wifi connection button is on, and the device indicates connection, but I'm not connected. There is a lock symbol on my wifi network. Can you help me? Thanks.
    Hi there. So you entered the password for your network and it still shows the lock symbol?

    Reboot the phone, and see if that will help. If not, check to see if any apps might be affecting this. Any firewall or Antivirus apps? Those could be the cause as well.

    Sent from my nifty 2 year old AT&T HTC One XL
    09-08-2014 01:27 PM

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