1. mrnotu's Avatar
    HiYa. As the title states I can not download or update from the Play Store. I keep getting the message "android.process.media has stopped working". Looking for some help. My phone is a Galaxy S3 SCH-S968C and it is rooted. This has just started two days ago and I have tried everything I could find in the forums about problems with the Play Store.
    Thanks.
    09-12-2014 06:51 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! In general, it helps if you tell us what you've actually tried, because if people see that you've tried everything, they may be less likely to offer a suggestion.

    Are you running the stock ROM, or a custom ROM? Have you tried Clearing Cache/Data from Google Play Store and the Download Manager? Have you tried wiping the cache partition?
    09-12-2014 10:10 PM
  3. mrnotu's Avatar

    HiYa. I am running the stock ROM. I have tried clearing cache and data from apps manager for Play Store and Download Manager. I have made sure download was enabled. I have removed and reinstalled Gmail. I have reset app preferences. My data limit and connection is fine. And some that I have forgotten I think.



    Are you running the stock ROM, or a custom ROM? Have you tried Clearing Cache/Data from Google Play Store and the Download Manager? Have you tried wiping the cache partition?
    09-13-2014 10:16 AM
  4. B. Diddy's Avatar
    Try wiping the system cache partition: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.
    09-13-2014 10:52 AM
  5. mrnotu's Avatar
    OK B. Diddy. I tried clearing my cache partition by Recovery Mode and that did not work. Not only that but now I can not get into the Play Store. Before I could get in and navigate around but not download. I am getting error 'the process android.process.media has stopped working'.
    09-13-2014 11:19 AM
  6. B. Diddy's Avatar
    Try booting into Safe Mode, which will temporarily disable all 3rd party apps. If it works in Safe Mode, then something else you installed is causing problems. Restart the Device in Safe Mode - Samsung Galaxy S® III
    09-13-2014 02:25 PM
  7. mrnotu's Avatar
    Nope. Does not work in safe mode either. Still getting error code as soon as Play Store appears. Is there like a recovery disk or site that will check the installed programs to see if one or more are corrupted or missing?
    09-13-2014 03:10 PM
  8. B. Diddy's Avatar
    I'm not aware of something like that. You may have to backup your data and do a factory reset.
    09-13-2014 04:22 PM
  9. mrnotu's Avatar
    A factory reset did not work either. Now what am I to do?
    09-13-2014 06:58 PM
  10. B. Diddy's Avatar
    Not sure. It might be a hardware issue. I wish I could help you further, but I don't think I have anything else to offer, sorry!

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    09-13-2014 11:25 PM
  11. androidthings01's Avatar
    (This is for if you have given up)
    You could always use a third party app market

    Posted via the Android Central App
    09-14-2014 12:59 AM
  12. jhong1226's Avatar
    Try loading new gapps.
    09-14-2014 09:49 AM
  13. mrnotu's Avatar
    I have been looking but where can I download the JellyBean 4.1.2 OS in a zip so I can try to install in Recovery.
    09-14-2014 04:29 PM
  14. jhong1226's Avatar
    Try goo im for gapps , they might have one for 4.1.2
    09-16-2014 04:00 PM
  15. mrnotu's Avatar
    Thanks for the help but I am just gonna to set this aside for awhile.
    09-28-2014 01:54 PM

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