1. maarescal's Avatar
    everytime i want to record a snapchat video it doesnt record any audio, or whenever i make a phone call the other person doesnt hear me unless i activate and use speaker the speakers to talk any solutions?
    09-15-2014 02:27 AM
  2. B. Diddy's Avatar
    Does this persist after a reboot? Or booting into Safe Mode? Or wiping the cache partition? Reset: HTC One (M8) | T-Mobile Support

    If so, then it's likely a hardware defect. Contact HTC for warranty repair or replacement.
    09-15-2014 11:18 AM
  3. maarescal's Avatar
    if i reboot it will i lose my phones contents?
    09-15-2014 11:54 PM
  4. B. Diddy's Avatar
    Rebooting is simply power the phone off completely, and then turning it back on again. No data is lost.

    Wiping the cache partition clears out temporary system data, but leaves personal data and settings alone.
    09-16-2014 12:37 AM
  5. maarescal's Avatar
    alright ill try it right now i hope it works
    09-16-2014 12:42 AM
  6. maarescal's Avatar
    nope it doesnt work, i tried to record a snapchat video and i cant hear any voice or anything
    09-16-2014 01:07 AM
  7. maarescal's Avatar
    just the movement noise
    09-16-2014 01:07 AM
  8. B. Diddy's Avatar
    How about using a headphone with a mic, or Bluetooth headphones--do those pick up your voice ok? If so, then it would seem that the microphone is defective. Since you're probably still under warranty, I'd contact HTC for warranty repair/replacement.
    09-16-2014 02:05 AM

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