1. AC Question's Avatar
    Hello,
    I'm trying to connect a samsung galaxy tab 2 10.1(w/16GB extSd card) to my pc via USB to transfer files. My pc thinks its a camera or a scanner. The tablet says "Unable to find software on you computer that can recognize your device. Service pack3.... must be installed. Which it is... The tablet USB settings have 2 options, "connect as media device" and "connect as camera". I'm connected as media device, but unable to find software msg keeps popping up. As soon as you plug the USB cable into a usb port there is a red "X" over the battery icon, and the system status shows that its not charging, but the same cable charges when using the AC adapter... I got this to use for school, but its useless until I can put files on it.

    Any thoughts?
    09-16-2014 08:58 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Two things to try:

    1. Make sure you have the most up-to-date USB driver installed on your computer: Download Center: Download Software, Firmware, Drivers & Manuals | Samsung
    2. Try a different USB cable, because there might be a problem with the one you have.
    09-16-2014 10:53 AM

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