1. grapesorcarrots97's Avatar
    I was using the phone as always when the screen crashed all of a sudden. I couldn't do anything, even turn it off by holding the lock button. There was also a random line on the screen. I took out the battery for 5 minutes then put it back and left it to charge up for 10 minutes. I came back later and it still won't turn on. Please help!!!
    Thanks guys
    Posted via the Android Central App
    09-20-2014 01:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Take the battery out, lay it flat on a table, and try to spin it. If it spins freely, it's bulging in the middle, which is a sign of battery failure. But even if it doesn't spin, it may be worth trying a new battery.

    Try letting it charge for a good 6 hrs or so, then try to boot into Recovery Mode to wipe the cache partition: Reset: Samsung Galaxy S 5 | T-Mobile Support. If you're unable to do this, then there's probably been a major hardware failure. Call Samsung for warranty replacement.
    09-20-2014 02:23 AM
  3. grapesorcarrots97's Avatar
    I'll see if it works or not. Thanks for the help

    Posted via the Android Central App
    09-20-2014 03:24 AM

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