1. Unregistered's Avatar
    About 10 minutes ago, I started having the "earphones connected" message popping up repeatedly on the information bar on the top of the screen, and now it's constantly on so I can't hear any phone calls through the speaker. I looked it up and keep seeing posts about this correlating to water damage, but I've had my phone for about a month and it hasn't been anywhere near any liquids. I've tried soft resetting, and am reluctant to do a full reset. It's a very annoying issue as the lock screen keeps popping up and won't stay off. I've tried blowing into the jack and can't see any obstructions setting it off.
    09-21-2014 12:50 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone do you have? Have you shined a strong flashlight into the jack to make sure there's nothing in there? Does the problem persist after a reboot? Have you tried doing a factory reset?
    09-21-2014 02:07 AM
  3. allydes's Avatar
    I own a brand new s5. I shined a light into it and couldn't see anything in there. The problem persists directly after the phone turns on after a reboot. I don't have a computer to do a backup on so I don't really want to do a factory reset. Is it possible it's a software issue? I have full insurance on this phone, but I'm just wondering if it's an issue that can be fixed without taking it in.
    09-21-2014 02:24 AM
  4. B. Diddy's Avatar
    It's more likely to be a hardware issue. You could try booting into Safe Mode, which temporarily disables all 3rd party apps. If the problem persists, then it's likely a system or hardware problem. The other thing to try would be a cache partition wipe, which won't erase any personal data. Both instructions can be found here: Reset: Samsung Galaxy S 5 | T-Mobile Support

    If nothing works, I wouldn't waste too much time, and just bring it in for a replacement.
    09-21-2014 03:20 AM
  5. KeepItReal's Avatar
    You could use can air and see if there is something lodged. If there is no apparent damage, you have perform the recommended steps in this thread, and it still does not work, then it should be a warranty replacement.

    Posted via the Android Central App
    09-21-2014 07:53 AM

Similar Threads

  1. Replies: 12
    Last Post: 11-23-2016, 02:12 AM
  2. What's the best way to clean up your internal storage?
    By Lyle DylandY in forum General Help and How To
    Replies: 5
    Last Post: 09-22-2014, 10:28 AM
  3. Dancing Dots/won't boot up
    By grizcoach in forum Google Nexus 7 Tablet (2012)
    Replies: 1
    Last Post: 09-21-2014, 12:51 AM
  4. groups set up
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 09-20-2014, 01:19 PM
  5. Replies: 1
    Last Post: 09-20-2014, 11:50 AM
LINK TO POST COPIED TO CLIPBOARD