1. tolloyd's Avatar
    I have a Galaxy s3 and my screen initially began to turn purple in the top right corner. As days went by, it has not faded more to the point where three fourths of the screen is a dark purple and almost black. The further down you go on the screen, the lighter the color becomes. When reading text messages, I can only see the bottom of the screen clearly as the remaining upper portion is almost unreadable. I haven't dropped on the ground/floor nor have I dropped it in water. This problem seemed to come out of the blue. Can you help? I read in a previous post that a reset might be the solution for them but is that the only solution for me? And if so, how do I know if my information is backed up and will be saved? I am a bit technologically ignorant o I am really afraid to do anything with it at all.
    09-22-2014 11:33 AM
  2. Rukbat's Avatar
    The problem is with the LCD layer of the screen and it's a physical problem. The screen is going to have to be replaced. Technologically ignorant or not, I wouldn't advise doing it yourself until you've replaced at least a few screens under supervision. If the phone is in otherwise good condition, pay a shop to have the screen replaced. (Your carrier's repair facility is the best place to go, even they may be a little more expensive than some independent, unless the indy shop has a good reputation. In either case, make sure that they're willing to copy off any information that's not already backed up. (Your emails are. Your texts might be - it depends on how you set the phone up. Apps you got from the Play Store are still on the Play Store and you can install them again. [The button will say "Installed", but just press it and the app will install. If you already paid for an app, you won't have to pay for it again.] Any other data? You should have anything important backed up anyway - what happens if the phone gets driven over, stolen or lost?)

    Most shops do a factory reset before doing anything else, just to ensure that their employees don't steal your data. (Identity theft is easy if I have your phone and know how to unlock the lock screen.) If you and the shop owner or manager agree to not reset the phone (it's not necessary to reset the phone to replace the screen), you'll get back a phone with all your data on it. (That's one of the reasons I said "good reputation". I owned cellphone stores for years, and would have called the police myself if I found an employee copying anything from a customer's phone. And with some of our customers there was plenty of temptation - loads of really good porn, which the employees shouldn't have even seen, and were warned about looking where they had no business looking. And I only issued one warning per employee, and they knew it.)
    tolloyd likes this.
    09-22-2014 12:19 PM

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