1. sue white1's Avatar
    hi.
    can anyone please help. My software crashed on my Samsung S3. is there anyway to retrieve my photos before they do a software upgrade?
    09-22-2014 11:34 AM
  2. mrsmumbles's Avatar
    Hi, which software crashed? Do you mean an app you installed, or just the phone operating system? You can upload your photos to Google + and you can plug your phone into your computer to look for the photos if the phone will stay on. Look for the DCIM and pictures folders.

    From my OnePlus One...
    09-22-2014 11:59 AM
  3. Rukbat's Avatar
    If plugging the phone into a computer doesn't show you the pictures, and they're on internal memory, not the external SD card, there's no way to retrieve them. Which is why there's an old computer saying that goes, "Any data not backed up to at least 2 independent destinations is data you don't need." (Cloud accounts count as destinations today.)

    ALWAYS back up anything you don't want to lose if the phone disappears. Backing up to your computer and 2 cloud accounts (about 10GB is free today on most cloud accounts) means that unless the world suffers a geophysical catastrophe, or civilization comes to an end, you still have access to your data - somehow. I realize this advice is a little late for your situation, but it'll keep you from running into the same problem again.

    (If you can find a shop that "plays with" cellphones, and has files to do a non-destructive flash of your phone, they may be able to flash the phone without losing the data, but that's way outside normal repair channels. Most repair shops know how to follow the repair instructions - a shop with a tech who contributes to the XDA Developers forum may know how to save your data. I know it can be done with the AT&T Note 3 [I have the files] so it can probably be done with the S3, but someone had to figure out how to do it and created the files for your model of S3.)
    09-22-2014 12:08 PM

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