1. AC Question's Avatar
    I recently dropped my phone and cracked the glass. Only the glass is cracked, the lcd is fine. I have the GeekSquad protection through Best Buy so I went in and filed a claim. They told me they will have a replacement shipped in and that they will call me to come in an swap them out. My question is how do I transfer all of my data from the old one to the new. I want to be able to keep it exactly the same (app data, sms log, call, log etc.) How do I go about doing this. I have seen some info about using Helium but I am unsure if this will work for me because won't I need both phones at the same time to do this? The tech at Best Buy made it seem like I need to back my stuff up before going in and exchanging?

    Any info I how I can do this properly?

    Thanks!
    09-26-2014 12:09 AM

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