1. AC Question's Avatar
    I bought the Gear2 Neo from Samsung.com. I open up the music app and hit tracks and there is just a blank space. Although there are music tracks (alot) on my phone the app does not recognize it.
    09-26-2014 03:31 PM
  2. srkmagnus's Avatar
    I bought the Gear2 Neo from Samsung.com. I open up the music app and hit tracks and there is just a blank space. Although there are music tracks (alot) on my phone the app does not recognize it.
    This could be a limitation of the music player app that comes preinstalled onto the device. Try downloading another media player from the Play Store, and see if it plays those files. Often times it's the format in which the audio files are saved, and downloading a third-party from the Play Store seems to work most of the times.
    10-22-2014 10:05 AM

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