1. AC Question's Avatar
    I used the earphone that come with the note3 phone plugged into phone when I was finished I pulled out earphone to disconnect but at the top of phone its how words stating "earphone connected" but it isn't. I need to disable / disconnect. It's causing phone to have no volume and causing calls to be drop.
    09-26-2014 11:03 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Look inside the jack with a bright flashlight--is there any debris in there? Did the tip of the headphone jack break off in there?

    If there's no debris, and the jack is clean, then it's probably a defective headphone jack. Contact Samsung if you're still under warranty, or take the phone to a repair shop.

    Does rebooting the phone help?
    09-27-2014 12:09 AM

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