1. AC Question's Avatar
    My Galaxy 5 wouldn't accept my fingerprint and switched to alternate password mode and I don't know what my password is. I've been trying all the passwords I use on other devices, they don't work. I've got 2 tries left before it resets (whatever that means). What do I do?
    10-02-2014 07:58 AM
  2. zhelf's Avatar
    make sure your using proper upper or lower case on the passwords.

    Make sure you wipe the home button off and that is clean and you swipe slowly and your fingerprint is positioned correctly.
    10-02-2014 09:58 AM
  3. zhelf's Avatar
    also do not keep guessing the password as it will wipe the device after too many unsuccesful attempts for security
    10-02-2014 09:59 AM

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