1. AC Question's Avatar
    When I am on a call, my face is constantly touching the screen and disconnecting my call, or adding another call without my meaning to. Is there a way to prevent this?
    10-02-2014 03:02 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone do you have? The proximity sensor should be sensing your face during a call, and turning off the screen so that this doesn't happen. Are you saying the screen stays on during a call when the phone is against your head?
    10-02-2014 05:07 PM
  3. tp7694's Avatar
    I have the Samsung Galaxy s5 through Sprint. When I'm on a call the screen goes black but my face touches the screen and it comes back on. I've had it mute the call, disconnect, answer another incoming call and once it even typed a text message. Very frustrating.
    10-03-2014 09:56 PM
  4. Rukbat's Avatar
    The phone is both defective and under warranty. Bring it back to Sprint and ask for a warranty replacement.
    B. Diddy likes this.
    10-03-2014 10:23 PM
  5. B. Diddy's Avatar
    That shouldn't be happening. How new is the phone? See if the folks at Sprint can exchange it for you.

    In the meantime, you could also try wiping the system cache partition: Reset: Samsung Galaxy S 5 | T-Mobile Support
    10-03-2014 10:25 PM

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