Why is my Samsung Galaxy Mega 6.3 screen freezing up?

[AC Question]

why my samsung galaxy mega 6.3 screen freezes up

screen scrolls after turning off and on then freezes

 

[belodion]

Re: why my samsung galaxy mega 6.3 screen freezes up

Try Settings, Storage, Cached Data, and clear the cache.

If no good, try a Cache Partition wipe.

Posted via Android Central App

 

[Golfdriver97]

Re: why my samsung galaxy mega 6.3 screen freezes up

belodion has a good suggestion. See if that helps and let us know.

 

[aullah70]

Re: why my samsung galaxy mega 6.3 screen freezes up

Hi
I have tried it but still it's not working.
I have done the hard reset as well. Still it is freezes up.
Any advise would be helpful.

 

[gidionn]

My mega is doing the same. I did the hard and the soft reset. Now it's just froze