1. AC Question's Avatar
    Is says that there is an error retrieving information from the server.(DF-SA-01)
    10-06-2014 12:26 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Does this occur on both wi-fi and mobile data?

    Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same with Download Manager. Now try again.
    10-06-2014 01:37 PM
  3. Rukbat's Avatar
    DF-SA-01 can also apply to paid apps if there's a problem with your account. The only way out of that one is to go to Google Wallet. It will ask you to submit documents. Upload pictures of the documents. It usually takes 24-48 hours to get the account straightened out.
    B. Diddy likes this.
    10-06-2014 03:07 PM
  4. Jeremy Dickason's Avatar
    I'm having problems on my phone as well I have a galaxy s 5 and and I get the pop up below

    Posted via the Android Central App
    Attached Thumbnails Why am I unable to download an app?-screenshot_2015-01-25-13-50-16.jpg  
    01-25-2015 07:28 PM

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