11-05-2014 10:32 PM
42 12
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  1. izory prasov's Avatar
    i have same problem after i factory reset on my cyrus tvpad, model lily h1400, android version 4.0.4, kernel version 3.0.8+
    this is fix my problem :
    1. goto system settings --> apps --> all --> google play store
    2. press force stop and clear data
    3. exit system settings
    4. goto google play store --> settings --> auto-update apps --> choose auto-update apps over Wi-Fi only
    5. exit play store and power off
    6. turn on and try again play store
    7. already solve the problem
    8. have a nice try and good luck !
    10-23-2014 02:41 AM
  2. ruben jr madriaga's Avatar
    How do i fix the google play store df sa 01
    10-23-2014 04:42 AM
  3. John Ver Encina's Avatar
    how can I fix this problem [DF-SA-01]
    10-23-2014 08:45 AM
  4. B. Diddy's Avatar
    Besides trying to Clear Cache/Clear Data from Google Play Store in the Settings>Apps>All​ menu, I have also read of other people having success if they also tap Menu from that screen and Reset All App Preferences.
    10-23-2014 05:18 PM
  5. Albert Genilla's Avatar
    Error retrieving information from server df-sa-01
    10-23-2014 06:09 PM
  6. B. Diddy's Avatar
    Folks, we know that people are having this issue. There's no need to post duplicate posts stating the same problem. Thanks!

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    10-23-2014 09:47 PM
  7. 12121212oo's Avatar
    i didnt find any menu in apps -.-
    10-24-2014 06:53 AM
  8. Lynan Ruffwood's Avatar
    I did all that and it still won't work?
    10-24-2014 03:11 PM
  9. B. Diddy's Avatar
    i didnt find any menu in apps -.-
    Welcome to Android Central! Which post are you referring to? If you're referring to mine, what I meant was to go to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager.

    In addition, when you are in the Settings>Apps screen, tap the menu button (the 3-vertical-dot button at the upper right), and tap Reset All App Preferences.

    Another possible fix is to go to Settings>Apps>All, select Google Play Store, and Uninstall Updates. If that works, then see what happens when the Play Store automatically updates itself again. If the problem recurs, then there's some problem with the current Play Store version, and it's worth reporting the problem directly to Google.
    izory prasov likes this.
    10-24-2014 05:15 PM
  10. James Borden's Avatar
    I have a Samsung Galaxy Note 2 and have tried all the resets that you advised and the error message is still popping up every time I click on an app in the play store.
    10-25-2014 09:13 AM
  11. Pryx's Avatar
    i have same problem after i factory reset on my cyrus tvpad, model lily h1400, android version 4.0.4, kernel version 3.0.8+
    this is fix my problem :
    1. goto system settings --> apps --> all --> google play store
    2. press force stop and clear data
    3. exit system settings
    4. goto google play store --> settings --> auto-update apps --> choose auto-update apps over Wi-Fi only
    5. exit play store and power off
    6. turn on and try again play store
    7. already solve the problem
    8. have a nice try and good luck !
    I had the same problem and fixed it with step 1 to 4 explained here good luck and thanks for your help!!
    izory prasov likes this.
    10-25-2014 04:22 PM
  12. Muhammad Nawaz's Avatar
    Thanks. Problem solved as it was never happened.
    10-28-2014 12:11 AM
  13. B. Diddy's Avatar
    Folks, we know that people are having he DF-SA-01 issue with the Play Store. If you have problems, please read through the thread first and try the solutions suggested. If you add to the thread, at least let us know if you tried those solutions without success--try not to add another post that says, "My Play Store doesn't work." Thanks!
    10-28-2014 10:42 AM
  14. Krzysztof Wojcik's Avatar
    please help me
    I had the same problem. I actualized play store, problem fixed!
    10-28-2014 01:16 PM
  15. Moha Jazz's Avatar
    hi

    My name is Moha
    I want you to help me this error every time I try to dowload some thing it will say like this
    so how can i fix this issue it annoys me please help me

    Best Regards
    Mohamed Abdi Moriidi
    10-28-2014 02:03 PM
  16. B. Diddy's Avatar
    I had the same problem. I actualized play store, problem fixed!
    Great! What do you mean by actualized?

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    10-28-2014 02:13 PM
  17. izory prasov's Avatar
    I had the same problem and fixed it with step 1 to 4 explained here good luck and thanks for your help!!
    your welcome
    11-05-2014 10:32 PM
42 12

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