11-05-2014 10:32 PM
42 12
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  1. AC Question's Avatar
    Error:

    Error retrieving information from server [DF-SA-01]

    This pops up every time I click on an app in the Google Play Store. How do I fix this issue?
    10-06-2014 09:51 PM
  2. B. Diddy's Avatar
    i didnt find any menu in apps -.-
    Welcome to Android Central! Which post are you referring to? If you're referring to mine, what I meant was to go to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager.

    In addition, when you are in the Settings>Apps screen, tap the menu button (the 3-vertical-dot button at the upper right), and tap Reset All App Preferences.

    Another possible fix is to go to Settings>Apps>All, select Google Play Store, and Uninstall Updates. If that works, then see what happens when the Play Store automatically updates itself again. If the problem recurs, then there's some problem with the current Play Store version, and it's worth reporting the problem directly to Google.
  3. Golfdriver97's Avatar
    Welcome to the forums.
    Try resetting app preferences. Settings>Apps>>menu>reset app preferences. This sometimes helps with Play issues.
    riyas1212 likes this.
    10-06-2014 10:59 PM
  4. Robin Helton's Avatar
    It worked.. thanks ...
    10-07-2014 03:17 PM
  5. Golfdriver97's Avatar
    It worked.. thanks ...
    No sweat. See you around the forums.

    Sent from an AOSP M8
    abdelrahman ashraf likes this.
    10-07-2014 06:30 PM
  6. Dian Eka's Avatar
    Play store error
    10-14-2014 05:34 AM
  7. delvontae's Avatar
    How can I fix this on a tablet? I Need help ASAP thanks
    10-19-2014 06:53 AM
  8. draconianchaos's Avatar
    How can I fix this on a tablet? I Need help ASAP thanks
    Clearing defaults didn't fix it for you?
    10-21-2014 07:11 AM
  9. jean paul faye's Avatar
    j'ai le même problème aidez moi svp
    10-21-2014 09:02 AM
  10. frankcesca's Avatar
    I just reset my phone. There were no app preferences to reset, but I tried it anyway. Now I'm still getting the error and can't re-download any of my apps. What can I do?

    Info:
    phone: Galaxy Nexus
    Version: 4.2.1
    Just factory reset it because it was getting so laggy. And now if I can't get any of my apps back... greeeeat.
    10-21-2014 01:30 PM
  11. jokerXman's Avatar
    I'm having the same problem with my LG Optimus t, Is there any proven way to correct this?
    10-21-2014 03:49 PM
  12. stumblingzombie's Avatar
    Thank you so much! I just about tossed my tablet at the wall after already factory resetting. You saved a tablets life today.
    10-21-2014 05:08 PM
  13. Edward Miller3's Avatar
    im getting the same thing on my tablet i have a maylong m-270 when i reset te settings but it does it again
    10-21-2014 06:18 PM
  14. Si vis pacem para bellum's Avatar
    i have a Kyocera Rise operating Android 4.0.4, and it doesn't have the settings menu as described above. ):
    10-21-2014 11:50 PM
  15. Galen Anderson's Avatar
    i have a Kyocera Rise operating Android 4.0.4, and it doesn't have the settings menu as described above. ):
    Yeah same problem can't find an answer anywhere

    Posted via the Android Central App
    10-22-2014 12:43 AM
  16. Galen Anderson's Avatar
    Yeah same problem can't find an answer anywhere

    Posted via the Android Central App
    I have a galaxy tablet as 10.5

    Posted via the Android Central App
    10-22-2014 12:43 AM
  17. Revan Sankar's Avatar
    please help me
    10-22-2014 02:29 AM
  18. kasun pradeep's Avatar
    Error retrieving information from server [DF-SA-01]

    This pops up every time I click on an app in the Google Play Store. How do I fix this issue?
    10-22-2014 04:17 AM
  19. Samoual Salah's Avatar
    10-22-2014 04:49 AM
  20. Samoual Salah's Avatar
    2431839
    10-22-2014 04:54 AM
  21. diti1993's Avatar
    Error retrieving information from server [DF-SA-01]
    how can i fix this issue ??
    10-22-2014 06:18 AM
  22. Rayen Abboub's Avatar
    Play store error i have galaxie s3 note
    10-22-2014 06:52 AM
  23. Jackie Roco's Avatar
    what will i do with my play store because it always appear error retrieving error [DF-SA-01]
    10-22-2014 07:07 AM
  24. Caique Freitas's Avatar
    MEu play story nao ta pegan o
    10-22-2014 08:11 AM
  25. Muraly Muraly's Avatar
    Have anything code
    10-22-2014 02:31 PM
  26. ludakic300's Avatar
    I have android 4.0.4 on GT-A7100(read ''lame mobile device'') and this message shows up if i don't have SD card in my device because google play is using sd card to store some app information(!?). Maybe this information will help somebody.
    10-22-2014 05:44 PM
42 12

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