Why is the rebooting process failing after I put in the details it asked for on my Samsung S5?

[AC Question]

i have a samsung S5. rebooted but processing failed after putting in details

i have even chatted to samsung 4 days in a row they just say reset password i do this and still get processing failure when trying to log in.

 

[B. Diddy]

Re: i have a samsung S5. rebooted but processing failed after putting in details

Welcome to Android Central! What is the exact error message? When you say you rebooted, was this a simple reboot, or did you do a full factory reset?

See what happens when you boot into Recovery and wipe the cache partition: Reset: Samsung Galaxy S 5 | T-Mobile Support. If that doesn't help, you may have to consider a factory reset.