How do I see an unknown device in the device manager?

[AC Question]

unknown device in device manager

bonjour
j'ai un HTC One qui ne veut pas être reconnu par mon pc
sous Windows 7 via le cable usb
j'est un "unknown device" dans gestionnaire de peripherique
avec un Vid 0 et Pid 0 dans le chemin d'acces à l'instance du périphérique :
USB\VID_0000&PID_0000\6&189D988F&0&4

sachant que installer la derniere version de HTC Sync manager

j'ai un signe de USB en haut a gauche de mon htc, lorsque je tape dessus puis sur : appuyer pour changer les paramètres :
il me dirige vers : " point d’accès portable et partage de connexion " où j'ai le choix de cocher ou décocher :
modem par USB ( qui est utilisé pour le partage de connexion de l’opérateur avec le pc )
moi je veux un partage de fichiers videos , images ... etc, entre pc et htc et je n'arrive pas à le faire

j'ai déjà essayer auparavant d'installer les drivers ADB comme citer dans ce site pour débloquer le bootloader,
en espérant de détecter mon htc , mais la aussi j'ai : "unknown device" dans le gestionnaire de périphérique )
j'attends vos suggestions et merci pour vos patience

 

[B. Diddy]

Re: unknown device in device manager

Bienvenu! I took the liberty of translating your post using Google Translate:

"I have a HTC One who will not be recognized by my pc Windows 7 via USB cable I was an "unknown device" in device driver with Vid Pid 0 and 0 in the access path to the instance of the device: USB \ VID_0000 & PID_0000 \ 6 & 189D988F & 0 & 4

knowing that install the latest version of HTC Sync manager


I have a USB sign on the top left of my htc, when I hit it, and then press the knob to change the settings: he directed me to "portable hotspot and tethering" where I can choose check or uncheck: USB modem (which is used for tethering the operator with the pc) I want to share my videos files, images ... etc between PC and htc and I can not do


I already try before installing ADB drivers as mentioned in the website to unlock the bootloader, hoping to detect my htc, but I also "unknown device" in the device manager) I welcome your suggestions and thank you for your patience."

 

[B. Diddy]

Re: unknown device in device manager

Try installing HTC Sync Manager on your computer, which should also include the latest USB driver: Download HTC Sync Manager

 

[hm911]

Re: unknown device in device manager

Hi Mr Diddy
thank you for your effort,
I already downloaded the lastest version of htc sync manager
perhaps it's a hardware problem ?
I tried many pc's , different wired usb .......... always i have the same result
i dont know how i can resolve it

 

[B. Diddy]

Re: unknown device in device manager

I just realized that I had suggested something that you had already said you did--sorry!

When you plug the phone in via USB, swipe the Notification Panel down and tap the USB connection notification. Is it set to MTP?

 

[hm911]

Re: unknown device in device manager

i have in notification : usb connected
when i tap on it : it redirect me to : "point d'acces portable et partage de connexion"
i have modem by usb unchecked ,
but this is used to share internet of my operator with my pc by usb
please help me

 

[B. Diddy]

Re: unknown device in device manager

Is your hotspot turned on or off? Do you have some kind of 3rd party tethering app like FoxFi or PDANet installed?

 

[Rukbat]

Re: unknown device in device manager

"point d'acces portable et partage de connexion" roughly translates to "USB tethering". That should be disabled, or another mode should be enabled. (That mode is used to connect another computer to the phone and use the phone as the connection to the internet.)