1. AC Question's Avatar
    My husband got a porn virus on his phone. Yippee!
    I'm trying to factory reset it, but as soon as I tap 'delete all', I get a message that says 'shutting down'. It sits there for several minutes, then just restarts like normal.

    What am I doing wrong?
    10-08-2014 09:59 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try this hardware button method: Master reset: Samsung Galaxy Note II (T889) | T-Mobile Support
    10-08-2014 11:00 PM

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