Why can't I access play store from my Samsung Galaxy Grand 2?

[AC Question]

why i cant access play store from samsung galaxy grand 2?

i tried factory settings but still the problem is unsolved

 

[B. Diddy]

Re: why i cant access play store from samsung galaxy grand 2?

Welcome to Android Central! In what way can't you access it? Does it open at all? Do you get any error messages? When you swipe in from the left, do you see your Google account listed at the top? Can you access your other Google apps (like Gmail, Google Drive, etc.) without difficulty? Does this happen on both wi-fi and mobile data?