1. rubym2007's Avatar
    Brought new and in a factory sealed box, brought 2 , my missus works fine mine seems jinxed!!!!

    I've factory reset and tried various obvious remedies, none have worked.

    can anyone offer any assistance??

    many thanks.
    10-11-2014 09:58 AM
  2. srkmagnus's Avatar
    Brought new and in a factory sealed box, brought 2 , my missus works fine mine seems jinxed!!!!

    I've factory reset and tried various obvious remedies, none have worked.

    can anyone offer any assistance??

    many thanks.
    Unfortunately, if you already factory reset and the problem continues then it's likely a hardware problem that needs to be sent back for repair. I'd suggest contacting Moto and see what they can do to repair or replace the device. It also wouldn't be a bad idea to contact the retailer if different than Moto.
    10-11-2014 10:04 AM
  3. rubym2007's Avatar
    problem is I bought off a selling web site, seller offered to let me try but as they were boxed and sealed I said it'd be ok being the trusting fella I am.

    without casting aspersions the phones might have fell off the back of a lorry if ya get my drift!! but they might be legit, but either way there was no receipt.

    could a local repair shop do anything?

    thanks for your swift reply.
    10-11-2014 10:13 AM
  4. rubym2007's Avatar
    can a local repair shop help?
    10-11-2014 10:43 AM
  5. rubym2007's Avatar
    its really pissed me off as im using my rubbish I phone 4 again, my lads got a moto g and I bought this one cos I was so impressed with his.
    10-11-2014 10:47 AM
  6. Old Stoneface's Avatar
    It sucks but it happens. No manufacturer is perfect. The question is: How quickly will the seller or manufacturer make it right?

    Anybody can sell things. The mark of a truly good seller or manufacturer is how they handle things when something goes wrong and they have an unhappy customer.
    10-11-2014 11:02 AM

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