1. AC Question's Avatar
    About an hour ago I had my phone plugged in charging. It lit up telling me it was fully charged but I'm taking care of my nephew this weekend so when I went to feed him dinner I forgot about my phone. I just now remembered and unplugged it however upon doing so it died. I tried to turn the phone on twice but it never got past the loading screen. I plugged it back in and waited for the charging screen to load (which showed I had a very low charge) and when it did I turned the phone on. This time it worked. The battery gauge showed it was at 2% (now currently at 17% and still charging). This has only happened one other time about 4-5 months ago. Though that time I was able to turn the phone on without plugging it in only to find it at 0%.

    That time the phone wasn't even charging. I was at a friend's house and upon checking my batter and the time (battery was at 70 something %) is when it shut off. I lost everything I had set (ringtones for contacts and tones for alarms).

    I'm not sure it's a problem with my battery as I've looked at other posts and articles and they don't believe it is either. I've heard of other phones dropping to a low charge upon unplugging it but never completely dying with a 0% charge.

    My phone just had it's "first birthday" yesterday and if this hadn't have happened back in May/June I'd believe that it was because it was getting "old".

    Any advice?
    10-11-2014 07:21 PM
  2. Rukbat's Avatar
    If you lost all your data it's not the battery. I'd suspect the motherboard has more than one problem. (The phone dieing may be a bad battery, though - or it may also be caused by a problem on the motherboard.) You'll have to take it in for a diagnosis.
    10-11-2014 08:10 PM

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