1. paladax's Avatar
    I have a user who has their exchange e-mail account setup on a Samsung Galaxy S5. The user has over 6000 contacts on Exchange, but when it imports their contacts onto the phone it stops at just over 5700.

    I have removed and re-added the account on a few times. Switched the syncing on the contacts on and off. But it never seems to even get to 6000 contacts showing.

    Any ideas? Is this a limitation on the phone or OS even?

    Anyone have any clues on this one?
    10-13-2014 04:59 AM
  2. Hannibal79's Avatar
    I have exactly the same issue! I bought a S5 Duo 3 weeks ago from Dubai.
    I set up my exchange account in the same way I'm doing on my other 2 Samsung Android devices (note 10.1 & S3) and for some bizarre reason it'll only Sync down 167 contacts out of my 2500+ contacts on the server.
    I tried everything including:
    1. Enabling & disabling sync
    2. Hard Factory reset
    3. Soft factory reset
    4. Asking our IT department to remove and re-add my profile
    My other devices work fine but I can't get the all of the contacts to sync to the phone apart from the same 167 contacts!!

    None of my attempts with Samsung support lead to any bright ideas.
    10-16-2014 09:04 AM
  3. Wimmer-Logistik's Avatar
    Hello,
    has anybody a solution yet on this?
    I have the same problem.

    The S5 is only syncing a couple of contacts.
    It seems to work in the background all the time with something...
    11-20-2014 03:23 AM
  4. Hannibal79's Avatar
    Hey,

    Nope haven't found a solution yet.
    Samsung tech support weren't either able to help.

    I'm really surprised that this hasn't been solved! Surely there has to be loads of folks affected by this.
    11-23-2014 05:53 AM

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