shazam app not working

beckyboo0102

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Oct 15, 2014
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I've downloaded Shazam app for music but I keep getting an error message which reads: cannot connect, there may be another app using microphone.
Can anyone tell me how to fix this? I'm not technically savvy so please be gentle. 😊

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belodion

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Jun 10, 2014
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Welcome to AC.☺

First try Powering Off the phone, followed by Restart.

Second, try going to Settings, Storage, Cached Data, and clear the cache.

Gentle enough I hope?
If no go, get back to us and we'll try something else.

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