1. RizaHawkeye's Avatar
    A friend of mine updated her Galaxy Nexus from 4.0.2. It rebooted to install the update and now it's stuck on the screen that says "Google" and it won't go past that and turn on. What's the problem and how could we fix it?
    10-22-2014 07:32 PM
  2. belodion's Avatar
    Did the update download all right....i.e., is this the automatic restart after completion of the update?

    Posted via Android Central App
    10-22-2014 07:55 PM
  3. RizaHawkeye's Avatar
    Not sure, I only have her account of what happened. I assume it was.
    10-23-2014 07:32 AM
  4. belodion's Avatar
    On the assumption that the update completed okay, try removing the battery for a while...say an hour....and replacing.

    http://m-support.verizonwireless.com...1337.tp_2.html

    !!! But note that if the update is only partly downloaded, interrupting it by removing the battery may (I believe) brick the phone. Her choice whether to try it.

    Posted via Android Central App
    10-23-2014 08:18 AM
  5. Rukbat's Avatar
    If the update was over the air (IOW, she received a notice that there was an update and she accepted it), whoever sent the update (her carrier or Google) is responsible for restoring the phone. The law sees it as "you broke it, you fix it". Have her bring the phone to her carrier to determine whether they sent the update or not and, if Google did, whether the carrier will make good on it or she'll have to contact Google. (She may have to take it to a different store of the carrier's - not all stores do repairs or replacements. A full reflash will probably fix the phone. But whatever is done, any data on the phone will probably be gone, so I hope she's the kind who does regular updates.)
    10-23-2014 09:37 AM

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