1. chickenrooms's Avatar
    i have a huawei ascend mate. a few weeks ago, the battery app stopped working after i charged my phone. now it shows the battery power at 50% all the time, even when it is charging. i tried resetting the phone to factory setting twice but the problem did not go away. i also installed a battery app from playstore but it also shows the battery power at 50% all the time. can someone please suggest what else i can try ?
    10-25-2014 05:23 PM
  2. srkmagnus's Avatar
    What does the device say? Go into system settings - battery. Let us know what it reads.
    10-26-2014 02:19 AM
  3. chickenrooms's Avatar
    the battery settings shows

    50% - Charging (AC)
    38d 9h 47m 59s on battery

    Why is my battery app not working ?-screenshot_2014-10-27-17-09-25.png
    Attached Thumbnails Why is my battery app not working ?-screenshot_2014-10-27-17-02-15.png  
    10-27-2014 01:06 AM
  4. Rukbat's Avatar
    Unplug the charger. Let the phone run until it tells you to plug in the charger (that should bring the battery down to about 10% charge, regardless of what the phone says it is. Plug it in (with the phone turned off - if the phone draws as much current from the battery as it can draw from the charger, plugging the charger in while the phone is on will only maintain the current charge level, it won't charge the battery) and leave it charging at least 24 hours. If that doesn't show a full charge, do it once more. If that doesn't fix it, I'd suspect a bad battery. (You can get a new one and a Torx driver to open the phone, if you're daring enough, for about $30-$40, otherwise you'll have to pay a shop to replace it.)
    10-27-2014 01:39 PM
  5. chickenrooms's Avatar
    Thanks for the tip. The problem is that the phone will not ask me to plug in the charger. It will only show 50% all the time and then suddenly turn itself off when the battery runs out. I will try what you suggested the next time the battery drains and the phone turns off. Thanks again
    10-28-2014 01:16 AM

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