How do I get my HTC ONE M7 out of an infinite boot loop after software update?

[Edeninferno]

HTC ONE M7 stuck in infinite boot loop after software update

My HTC ONE M7 not rooted is stuck in an infinite boot loop after software update (software came with the phone: messages and something else). I have tried going into recovery mode but phone just shows me a red triangle and exclamation point (which means I don't have access I guess). Tried factory reset multiple times, green arrow with arrow surrounding it pops up (as if updating), the bar under it does not move and after a minutes goes back to the logo screen to enter the loops again. Same thing happens with the recovery symbol. So now what?

 

[Golfdriver97]

Re: HTC ONE M7 stuck in infinite boot loop after software update

Welcome to the forums. When you get to recovery, try pressing and holding volume up and click power.

 

[Edeninferno]

Re: HTC ONE M7 stuck in infinite boot loop after software update

thank you for the welcome. Okay awesome got the recovery screen on thank you. Now should I wipe cache partition or wipe data.factory reset?

 

[Edeninferno]

Re: HTC ONE M7 stuck in infinite boot loop after software update

Did both and rebooted no luck.

 

[Golfdriver97]

Re: HTC ONE M7 stuck in infinite boot loop after software update

Hmmm...honestly not sure what to suggest next. Maybe contacting HTC and see what they suggest?

Sent from an AOSP M8

 

[Rukbat]

Re: HTC ONE M7 stuck in infinite boot loop after software update

If it was an over the air update, the carrier is responsible for the damage it caused. Bring it in to them.