Galaxy s4 active (i537) does not update to 4.4
Hi,
I recently bought an unlocked (used) Samsung Galaxy s4 active on Ebay. (When I started up the phone, the start up screen displayed a "Custom" message with an open padlock.) I opened the box and set up the phone as usual, and it appears to be running on stock android 4.3 TouchWiz. A day later, I went into settings and checked for updates. It found an update to 4.4.2 and downloaded the update. It shut down and got half way through the update when the phone did a reboot and booted back into the normal OS. It gave this error message: "The update was interrupted". I tried this several times and kept getting the same error message. I decided to try an update with samsung Kies 3 (the latest version) but it tells me that the firmware is up to date (even though the AT&T/ Samsung websites say that the phone has an update to 4.4 kitkat and the phone is currently running 4.3). I went to a samsung experience store at bestbuy but their software also says that the phone is up to date.
1) Any Ideas on how to update?
2) Do I have o worry about the phone re-locking to AT&T (this is the AT&T version, not the international one)
Thanks in advance!
Hi,
I recently bought an unlocked (used) Samsung Galaxy s4 active on Ebay. (When I started up the phone, the start up screen displayed a "Custom" message with an open padlock.) I opened the box and set up the phone as usual, and it appears to be running on stock android 4.3 TouchWiz. A day later, I went into settings and checked for updates. It found an update to 4.4.2 and downloaded the update. It shut down and got half way through the update when the phone did a reboot and booted back into the normal OS. It gave this error message: "The update was interrupted". I tried this several times and kept getting the same error message. I decided to try an update with samsung Kies 3 (the latest version) but it tells me that the firmware is up to date (even though the AT&T/ Samsung websites say that the phone has an update to 4.4 kitkat and the phone is currently running 4.3). I went to a samsung experience store at bestbuy but their software also says that the phone is up to date.
1) Any Ideas on how to update?
2) Do I have o worry about the phone re-locking to AT&T (this is the AT&T version, not the international one)
Thanks in advance!