Why aren't my backup files restoring?

[AC Question]

My backup files won't restore

Hi
Last night I have update my Alcatel Idol 6030 X (even it's stay the same).
And before I 'update' phone i backup my whole phone (picture, music, applications, etc) over onetouch manager.

Backup past really well, but now I can't restore those files.
It's like they don't exist in one touch manager, even i have icon of .mbk file.

What seems to be a problem?

 

[B. Diddy]

Re: My backup files won't restore

Welcome to Android Central! Have you tried contacting Alcatel support? ALCATEL ONETOUCH - Support - Android Corner

 

[SaleAM]

Re: My backup files won't restore

Thank you
Yes I send them a e-mail.
Waiting an answer.
But I thought someone here had same problem.

 

[SaleAM]

Still no answer from Alcatel support :/

 

[B. Diddy]

Keep in mind that you emailed them on a Friday, and it's Monday today, so nothing much was probably done in between! Give them a couple more days, and if you still get no reply, send them another one.