1. AC Question's Avatar
    Hi
    Last night I have update my Alcatel Idol 6030 X (even it's stay the same).
    And before I 'update' phone i backup my whole phone (picture, music, applications, etc) over onetouch manager.

    Backup past really well, but now I can't restore those files.
    It's like they don't exist in one touch manager, even i have icon of .mbk file.

    What seems to be a problem?
    10-31-2014 11:17 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you tried contacting Alcatel support? ALCATEL ONETOUCH - Support - Android Corner
    10-31-2014 11:36 AM
  3. SaleAM's Avatar
    Thank you
    Yes I send them a e-mail.
    Waiting an answer.
    But I thought someone here had same problem.
    10-31-2014 03:11 PM
  4. SaleAM's Avatar
    Still no answer from Alcatel support :/
    11-03-2014 04:13 PM
  5. B. Diddy's Avatar
    Keep in mind that you emailed them on a Friday, and it's Monday today, so nothing much was probably done in between! Give them a couple more days, and if you still get no reply, send them another one.
    11-03-2014 06:00 PM

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