1. AC Question's Avatar
    my finger print doesn't work and I forgot my alternative password
    11-05-2014 07:52 PM
  2. Mary Scro's Avatar
    i just had this same problem, and fixed it using an answer from another post. If you log on to Android Device Manager on your PC, select "lock phone". It asked me for a new password, which I entered. I then used that password to get into my phone. I will now be deleting the fingerprint scan and using a pin....too risky!!
    Golfdriver97 likes this.
    11-05-2014 09:05 PM

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