Why is my phone restarting on its own?

[AC Question]

Why is my phone restarting on its own

Dear All,

i updated my phone to use Kitkat android and since then it has been restarting on its own.

please advice if i could reinstall the jellybean again

 

[B. Diddy]

Re: Why is my phone restarting on its own

Welcome to Android Central! Which phone? Was this an official over-the-air update, or did you root the phone and install a custom ROM?

 

[afzalmamdani]

Re: Why is my phone restarting on its own

Hi B.Diddy,
I am using lenovo s650
It was an official over-the-air update
i have tried restoring my phone to factory settings but it does not work

 

[B. Diddy]

Re: Why is my phone restarting on its own

Which carrier do you have? Let them know their update is causing the phone to malfunction, and ask for a replacement.

Posted via Android Central App

 

[James_Watson]

Re: Why is my phone restarting on its own

I think this update was not from his carrier. For example, my update from Android 4.3 to 4.4 was supplied by Samsung. My mobile phone is Samsung Note 3.

 

[afzalmamdani]

Re: Why is my phone restarting on its own

Dear James,

Its not the carrier.could you guys just assist me on how to uninstall the kit kat version
Thnx

 

[James_Watson]

Re: Why is my phone restarting on its own

I had updated to android 4.4, too. But my mobile is stable.
So I think perhaps you should check whether you have installed some bad apps. Just for your reference. Good weekend.

 

[James_Watson]

Re: Why is my phone restarting on its own

I am sorry that I am not clear on how to uninstall the kit kat version.

 

[B. Diddy]

Re: Why is my phone restarting on its own

Over-the-air updates for phones typically have to go through both the manufacturer and the carrier, because both have to modify the basic code from Google in order to accommodate the phone's specific hardware as well as any carrier-provided software. If you bought the phone unlocked, not from a carrier, that's when the update would be straight from the manufacturer.

 

[afzalmamdani]

Re: Why is my phone restarting on its own

Dear B.Diddy & james,

I purchased the phone unlocked.

My android version is 4.4.2.

Please advise

 

[B. Diddy]

Re: Why is my phone restarting on its own

Try contacting Lenovo support. Select your phone here, and navigate to the section on OTA system updates. Click on the options at the bottom of that screen to find out how to contact the support people. Select Your Product - Lenovo Support (US)

 

[afzalmamdani]

Re: Why is my phone restarting on its own

Thanks,
Could you please advise me what is DRM license reset in lenovo S650

 

[B. Diddy]

Re: Why is my phone restarting on its own

DRM is Digital Rights Management, and has to do with copy-protected media (like movies or music). Some devices might have a system app that deals with DRM, but not all. Go to Settings>Apps>All​, and look for one.