Why is my Droid Turbo randomly rebooting?

[AC Question]

I am on my second Turbo and both of them have experienced random reboots. I tried monitoring to figure out the cause and so far I cant determine.

It started rebooting today and this time (1 time out of 20) it gave a message: "“Unfortunately, the process com.android.systemui has stopped” " before rebooting. But that message has only appeared the one time. All other times it just appears to freeze and then reboot itself.

Anyone have any ideas?

Thanks in advance.

 

[srkmagnus]

I am on my second Turbo and both of them have experienced random reboots. I tried monitoring to figure out the cause and so far I cant determine.

It started rebooting today and this time (1 time out of 20) it gave a message: "“Unfortunately, the process com.android.systemui has stopped” " before rebooting. But that message has only appeared the one time. All other times it just appears to freeze and then reboot itself.

Anyone have any ideas?

Thanks in advance.

Does the rebooting happen after you install a particular app or service? I think this may be a problem with something installed since it's occurring with both devices.

Perform a factory reset and keep an eye on what you are installing. If it happens again try deleting the last app or service you installed and see if that helps.

 

[gdflynn1]

Thanks for the reply. Once I got the second device I tried to pay attention to the apps i was installing to see if that was it. I can figure it out. I guess a factory reset and then slowly one by one with app installs is what I need to do?

I just am not sure if I should try returning for yet a 3rd device or if it is safe to assume it is not the hardware but some type of software issue (app or OS related)

 

[RT6]

My Turbo is randomly rebooting as well. I haven't seen any errors, but the one thing I DID see was the prompt popped up to power down the phone. I canceled it 3 times before it rebooted on its own. So I'm wondering if perhaps there's not a hardware issue. I may try a factory reset and selectively reinstall apps, but I have a hard time believing its a software issue if the power off prompt is popping.

Posted via the Android Central App

 

[gdflynn1]

I'm not sure about it being hardware. I am on my second device. And both the same. I did factory reset and am slowly installing apps. No reboots so far this weekend. So frustrating.

 

[gdflynn1]

I am beginning to think (through process of elimiation) it is related to wifi. It seems to always happen in my office connected to office wifi. But it never seems to happen outside of my office connected to other wifi. Very strange and frustrating.

 

[Mike Eckerle]

Did you find the cause of this? I just got mine two days ago and it has rebooted on me twice. Scary for a new device...

 

[gdflynn1]

I think it is directly related to my office Wifi and the specific routers. Thinking it is the apple airport router. It happens every time i am in my office and connected to that specific wireless router. How about you?

 

[Jokerman33]

My turbo has been rebooting itself on WiFi and off of WiFi. And I get no messages or prompts, it will just freeze and reboot.

 

[gdflynn1]

I talked to VZW and the tier 2 rep confirmed rebooting is trending in Top 5 list of issues to-date. Motorola apparently working on a software patch to hopefully resolve this and a bunch of other reported issues. Fingers crossed. Rep said hopefully within 2 weeks.

 

[TundraDome]

My Turbo has just incurred its first two random reboots. The first was yesterday at about 4 pm and the second today at about 4 pm. I installed two game apps (Asphalt 8 and Modern Combat) about four days ago. Maybe the the random reboots are related to the two recently installed apps; but reading this thread, I'm not so sure.

 

[Ray Freundt]

Mine was fine for a week and after the first week it has been randomly rebooting for no reason. I cannot find any common reason at all. It happens on WiFi off WiFi. Boy I hope they get this resolved it is a PIA.

 

[Paul2727]

My new (Nov 24) Turbo is rebooting on various WiFi systems, with no games installed, and getting worse (more frequent reboots, one right after another). My downloaded apps are few, simple and very common. Last app was downloaded a week ago. Getting worse today for no known reason. No phone use today, received one phone call, and it rebooted 3 times during the phone call (had to call back 3 times)! Now it sits on my desk, repeatedly rebooting. This is BS. Going back to the Verizon store Friday.

Update: Safe mode helped a lot. Been stable since.

 

[Rukbat]

If, as gdflynn said, Verizon is working on a patch, all the posts and all the visits to Verizon will accomplish nothing, until they release the patch. Then everyone will be wondering why they got an update but nothing seems to have changed - except that, presto!, the phone will stop rebooting.

 

[gdflynn1]

Update is hitting OTA today. I have it installed. Wont be able to test this against my WiFi issues until Monday but will post my results. Fingers crossed.

 

[Paul2727]

Thanks! Downloading droid system update now. Was Droid 21.21.15.en.us, now 21.44.8.en.us.

Seems to solve the problem.

 

[sodenk]

Received my Turbo 12/2. Started random rebooting about five days in. Followed your posts and read a patch was coming. Downloaded and installed patch Saturday. Was hopeful until the phone did a random reboot this morning (Sunday 12/14). Now I'm just not sure what to do. May give it a few more days before I contact Verizon.

 

[gdflynn1]

Update installed. Rebooting still happening in office when connected to Apple airport wifi.


grrrr

 

[Paul2727]

No more reboots since Saturday when I installed the update to Droid 21.44.8.en.us

I'm running a Netgear NightHawk router.

 

[Rukbat]

To those still having reboots, keep complaining to the carrier, and keep having the phone replaced. When it starts costing them real money, it'll be cheaper to put a few good software people on the problem than keep replacing phones.