11-24-2015 08:45 AM
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  1. AC Question's Avatar
    I am on my second Turbo and both of them have experienced random reboots. I tried monitoring to figure out the cause and so far I cant determine.

    It started rebooting today and this time (1 time out of 20) it gave a message: "“Unfortunately, the process com.android.systemui has stopped” " before rebooting. But that message has only appeared the one time. All other times it just appears to freeze and then reboot itself.

    Anyone have any ideas?

    Thanks in advance.
    11-07-2014 10:59 AM
  2. srkmagnus's Avatar
    I am on my second Turbo and both of them have experienced random reboots. I tried monitoring to figure out the cause and so far I cant determine.

    It started rebooting today and this time (1 time out of 20) it gave a message: "“Unfortunately, the process com.android.systemui has stopped” " before rebooting. But that message has only appeared the one time. All other times it just appears to freeze and then reboot itself.

    Anyone have any ideas?

    Thanks in advance.
    Does the rebooting happen after you install a particular app or service? I think this may be a problem with something installed since it's occurring with both devices.

    Perform a factory reset and keep an eye on what you are installing. If it happens again try deleting the last app or service you installed and see if that helps.
    11-07-2014 11:52 AM
  3. gdflynn1's Avatar
    Thanks for the reply. Once I got the second device I tried to pay attention to the apps i was installing to see if that was it. I can figure it out. I guess a factory reset and then slowly one by one with app installs is what I need to do?

    I just am not sure if I should try returning for yet a 3rd device or if it is safe to assume it is not the hardware but some type of software issue (app or OS related)
    11-07-2014 12:23 PM
  4. RT6's Avatar
    My Turbo is randomly rebooting as well. I haven't seen any errors, but the one thing I DID see was the prompt popped up to power down the phone. I canceled it 3 times before it rebooted on its own. So I'm wondering if perhaps there's not a hardware issue. I may try a factory reset and selectively reinstall apps, but I have a hard time believing its a software issue if the power off prompt is popping.

    Posted via the Android Central App
    11-08-2014 07:12 PM
  5. gdflynn1's Avatar
    I'm not sure about it being hardware. I am on my second device. And both the same. I did factory reset and am slowly installing apps. No reboots so far this weekend. So frustrating.
    11-09-2014 02:21 PM
  6. gdflynn1's Avatar
    I am beginning to think (through process of elimiation) it is related to wifi. It seems to always happen in my office connected to office wifi. But it never seems to happen outside of my office connected to other wifi. Very strange and frustrating.
    11-10-2014 12:36 PM
  7. Mike Eckerle's Avatar
    Did you find the cause of this? I just got mine two days ago and it has rebooted on me twice. Scary for a new device...
    11-24-2014 03:47 PM
  8. gdflynn1's Avatar
    I think it is directly related to my office Wifi and the specific routers. Thinking it is the apple airport router. It happens every time i am in my office and connected to that specific wireless router. How about you?
    12-01-2014 02:48 PM
  9. Jokerman33's Avatar
    My turbo has been rebooting itself on WiFi and off of WiFi. And I get no messages or prompts, it will just freeze and reboot.
    12-03-2014 05:50 PM
  10. gdflynn1's Avatar
    I talked to VZW and the tier 2 rep confirmed rebooting is trending in Top 5 list of issues to-date. Motorola apparently working on a software patch to hopefully resolve this and a bunch of other reported issues. Fingers crossed. Rep said hopefully within 2 weeks.
    12-04-2014 01:10 PM
  11. TundraDome's Avatar
    My Turbo has just incurred its first two random reboots. The first was yesterday at about 4 pm and the second today at about 4 pm. I installed two game apps (Asphalt 8 and Modern Combat) about four days ago. Maybe the the random reboots are related to the two recently installed apps; but reading this thread, I'm not so sure.
    12-04-2014 06:08 PM
  12. Ray Freundt's Avatar
    Mine was fine for a week and after the first week it has been randomly rebooting for no reason. I cannot find any common reason at all. It happens on WiFi off WiFi. Boy I hope they get this resolved it is a PIA.
    12-07-2014 06:15 PM
  13. Paul2727's Avatar
    My new (Nov 24) Turbo is rebooting on various WiFi systems, with no games installed, and getting worse (more frequent reboots, one right after another). My downloaded apps are few, simple and very common. Last app was downloaded a week ago. Getting worse today for no known reason. No phone use today, received one phone call, and it rebooted 3 times during the phone call (had to call back 3 times)! Now it sits on my desk, repeatedly rebooting. This is BS. Going back to the Verizon store Friday.

    Update: Safe mode helped a lot. Been stable since.
    12-09-2014 10:33 AM
  14. Rukbat's Avatar
    If, as gdflynn said, Verizon is working on a patch, all the posts and all the visits to Verizon will accomplish nothing, until they release the patch. Then everyone will be wondering why they got an update but nothing seems to have changed - except that, presto!, the phone will stop rebooting.
    12-09-2014 11:10 AM
  15. gdflynn1's Avatar
    Update is hitting OTA today. I have it installed. Wont be able to test this against my WiFi issues until Monday but will post my results. Fingers crossed.
    12-12-2014 07:59 AM
  16. Paul2727's Avatar
    Thanks! Downloading droid system update now. Was Droid 21.21.15.en.us, now 21.44.8.en.us.

    Seems to solve the problem.
    12-12-2014 03:00 PM
  17. sodenk's Avatar
    Received my Turbo 12/2. Started random rebooting about five days in. Followed your posts and read a patch was coming. Downloaded and installed patch Saturday. Was hopeful until the phone did a random reboot this morning (Sunday 12/14). Now I'm just not sure what to do. May give it a few more days before I contact Verizon.
    12-14-2014 07:58 AM
  18. gdflynn1's Avatar
    Update installed. Rebooting still happening in office when connected to Apple airport wifi.


    grrrr
    12-15-2014 10:00 AM
  19. Paul2727's Avatar
    No more reboots since Saturday when I installed the update to Droid 21.44.8.en.us

    I'm running a Netgear NightHawk router.
    12-15-2014 01:14 PM
  20. Rukbat's Avatar
    To those still having reboots, keep complaining to the carrier, and keep having the phone replaced. When it starts costing them real money, it'll be cheaper to put a few good software people on the problem than keep replacing phones.
    12-16-2014 12:43 AM
  21. LDenis's Avatar
    Once i had the same problem and i can say - that the mail reason of your reboots is your software. I've installed some app which cheated smth in my phone and the result - my rom was damaged so i had to ewstore all my data and os in service center. But after that probles do not leave my phone - if smth wrong with your device - it the first sign for buying a new device.
    12-16-2014 01:31 AM
  22. gdflynn1's Avatar
    So, called verizon again. Got back on with Tier 2. They did confirm that the recent update included a fix for something similar that i reported....but not exactly the same. The update included a patch for something to do with random power cycles. My issues seems to be specific with the wifi radio and when on wifi only it randomly freezes and reboots. Anyway, tier 2 ran their diagnostics, confirmed everything looked good, and shipped me my 3rd turbo replacement. Will be testing it today. Must be something in the OS. Maybe lollipop fixes it.
    12-18-2014 05:53 AM
  23. Rukbat's Avatar
    Let us know what happens. It'll be interesting to see how far Motorola has fallen. They used to be the best cellphone manufacturer by so far that the fight was over which company was in 10th place - Motorola was easily in the first 9. (My V551 is still working - I use it at least once a week - and my StarTac, which is about 17 years old, would still be usable if it had a GPS - you can't register phones with no GPS any more. And that one took a 3 foot drop to blacktop and a 100 foot [at least, from what I remember] slide on a sheet of water - and has the scar to prove it if you have a good magnifying glass. A spot of pebble grain on the back is now smooth.) A phone that didn't work? That would have been a counterfeit back then - Motorola didn't make phones that didn't work.
    12-18-2014 02:12 PM
  24. gdflynn1's Avatar
    My 3rd Turbo I received instantly rebooted when I recreated the same conditions that I have been noticing causes the issue. Connected to wifi, browse internet, check email. BAM! reboot.

    Maybe I can invite the moto team into my office to see wtf is wrong? Hardware issue?
    12-19-2014 05:42 AM
  25. myb821's Avatar
    I am having a similar issue my phone just randomly reboots! I have had the phone for about a month and it happened a few times randomly but in the past day or two it has happened like ten times. I am not on wifi and now im going to need to call verizon tech support. My phone is updated to the latest update 21.44.8.en.us. This is extremely frustrating.
    RGabby likes this.
    12-23-2014 03:22 PM
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